SHIPPING POLICY
AVW* ONLINE
Shipping Policy
Thank you for visiting and shopping at AVW Online Store. We strive to offer our customers a smooth and efficient shopping experience. Please read our shipping policy carefully to understand how we process and ship your orders.
Processing Time
- All orders are processed within 2-3 business days. Orders are not processed on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will notify you via email.
Shipping Rates & Delivery Times
- Germany: Standard shipping is a flat rate of €5.99. The estimated delivery time is 3-5 business days.
- European Union (EU): A flat shipping fee of €13.99 applies to all orders. The estimated delivery time is 5-7 business days.
- International: We offer worldwide shipping at a flat rate of €24.99. Delivery times may vary between 7-15 business days, depending on the destination.
Please note that delivery times are estimates and may vary due to unforeseen circumstances, such as customs delays or courier issues.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment using the tracking link provided.
Customs, Duties & Taxes
For international orders, any customs fees, duties, or taxes are the responsibility of the customer. AVW Online Store is not responsible for any delays caused by customs or for any additional charges imposed during the delivery process.
Damages
AVW Online Store is not liable for any products damaged or lost during shipping. If you received your order in a damaged condition, please contact the shipment carrier to file a claim.
Contact Us
If you have any questions or need further assistance regarding your order, feel free to contact us at support@avw-online.store or @avw.online on instagram. We’re happy to help!
